Refund policy

Last updated: September 2026

At flexray, we want you to be satisfied with your purchase. Refunds are only available in the following situations:

Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide photos or videos showing the issue. We will review your request and, if approved, provide a replacement or refund.

Delayed Orders

If your order is significantly delayed beyond the estimated delivery timeframe, you may contact us to request a refund. We will check the shipment status before approving the refund.

Change of Mind

We do not accept returns or refunds for change of mind, incorrect purchases, or products that you simply no longer want.

Refund Processing

Once your refund is approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

Contact Us

For refund or return requests, please contact flexray Customer Support with your order number and relevant photos/videos.